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FREQUENTLY ASKED QUESTIONS

Payment

How do I pay for the rental items or services?


We require a 50% non-refundable retainer fee at the time of booking, which consists of 50% of your total rental order. The remaining 50% is due 30 days prior to your pick-up or delivery date. Once we have agreed upon your rental contract, your invoice will include a link where you can pay via credit card or bank account. Prefer to pay over the phone? Just give us a call! Note: Pricing shown on website or in cart is not inclusive of taxes and fees.




Is a deposit required?


We require a 50% non-refundable retainer fee in order to hold the rental items for you. The remaining 50% is due 30 days prior to the pick-up/delivery date. If your event is sooner than 30 days out, we are happy to discuss custom payment terms with you.




Do you have a minimum?


No order is too small for us. We understand you may need a few items to round out your big day or you might have a lengthy list of items you'd like to rent from us. Either way, we're happy to help!





Renting

How do rentals work?


Once you've picked out your wedding date and selected your venue, it's time to contact us. If you already know what you're looking for, add the items to your My Decor cart and submit to us when you're ready. We'll check availability and reach out to you. If you need some help putting all the pieces together or prefer to place a request via email or phone, you're welcome to message us or call us! When submitting your My Decor cart, no payment is required. Submission of the items does not guarantee availability nor secure the items for you.




What if I can't find an item I want?


There is a Search Bar located at the top of the webpage. Simply search for an item using a key word or phrase. If you are unable to find the item or the item is not part of our inventory, please contact us to request the item. Although we cannot guarantee the item will be available, we are always looking to grow our inventory!




Why should I rent versus buy my decor?


Renting decor saves you time and money. We offer the ability for couples to mix and match their decor, to plan ahead with pick-up or delivery options, and make it simple by having all of our inventory on our website. Renting your wedding decor from The Borrowing Bride offers peace of mind knowing that even the smallest details will make your big day perfect, beautiful, and unique.




Do you offer shipping?


At this time we do not offer shipping of rental items.




When should I place my rental order?


We strongly recommend you reserve your decor items as soon as you know the details of your event so that we may check availability of your desired rental items and delivery/pick-up dates. This allows you to receive the best price (no rush fees!), secure the items for your date (no one else can rent them!), and cross one more thing off that long to-do list! We ask that you reserve the rental items at least 90 days prior to your event date if possible. Although we have a large inventory, we cannot guarantee all items will be available. If you're tight on time and need the items quickly, please call us!




When do I need to return the decor I rented?


We work with each couple to confirm both the pick-up/delivery date of the items as well as the date they will need to be returned.

  • In-Person Pick-Up/Return: We recommend picking up the items at least 24 hours prior to your event date and returning the items 24-48 hours after the event has occured.
  • Delivery: We will confirm the day and time for delivery and pick up of the items well in advance of your big day!




Can I view the decor before I sign the contract or before my event date?


Yes! Please reach out to us for more information. We are happy to schedule a time for you to view the items you are interested in renting or have secured for your weddding day.




Can I make changes to my order before my event date?


Yes! We understand that things may change over the course of planning your wedding. Contact us to discuss what changes you'd like to make.




How long are decor rentals for?


The rental period is determined by The Borrowing Bride and the client. For weddings, we recommend securing the items 1-2 days prior to your event date and require the return of the items 1-2 days after your event date. If you have a unique request, please contact us!




What if an item becomes damaged or is missing upon return?


We want every item to be in pristine condition for your big day! Every item is thoroughly inspected and cleaned after each use. We require a 100% refundable damage deposit and a signed rental agreement to reserve your items. This deposit is equal to 50% of your inventory rental total and will be returned to you within 30 days after your return date pending no missing or damaged items. If any item(s) are damaged, broken, or missing, we will deduct the cost to repair or replace the item(s) from your deposit. Any remaining balance from your deposit will be returned to you. All broken or damaged items must be returned to us.




Can rentals be used outdoors?


Absolutely! Our arch decor, aisle decor, lanterns, and candles look lovely outside! We just ask that the rental pieces be placed safely and securely and not be left outside overnight.





Services

What other services do you offer?


We offer the below services:




Do you work with wedding planners?


Yes! We absolutely LOVE working with wedding planners to help bring your big day to life! We are happy to work directly with your wedding planner or make it a team approach. We have so much respect for wedding planners and all they do to help make a wedding go smoothly. Need a recommendation for a day-of, month-of, or full service wedding planner? We're happy to connect you with our favorites!




Do you collaborate on any styled shoots?


Yes, we participate in a limited number of collaborations throughout the year. Please contact us to discuss details and availability.





Pick Up/Delivery

Do you offer delivery for rented items?


Yes we do! We offer two options for rental items.

  1. Client Pick-Up: We schedule a day/time for you to pick up your items. The items you have rented will be safely and securely packed and labeled for you. We suggest scheduling to pick up your items at least 24 hours prior to your event date. You can assign a specific individual to pick up the items, but we require you give us notice at least 24 hours prior to pick-up. Please ensure there is enough space in your vehicle to pick up all the rented items.
  2. Onsite Delivery: We do offer delivery of your rental items to a designated location. We require someone to meet us at the time of delivery to sign-off on all the items and require you give us notice of who the invidual is at least 24 hours prior to delivery. There is an additional charge for delivery. Please contact us to confirm if we deliver to your venue or location.




Where do you deliver to?


We are based in Denver, Colorado and will deliver up to 100 miles. For any deliveries beyond 100 miles, please contact us. Delivery areas include the Denver-metro area and surrounding areas such as Lakewood, Golden, Westminster, Boulder, Colorado Springs, Larkspur, Vail, Breckenridge, Longmont, Fort Collins, Aurora, Arvada, Lone Tree, Castle Rock, and neighboring cities. Please contact us to see if we deliver to your specified location! There is an additional fee for delivery and is based on the rental amount, location of delivery, venue restrictions, and the time of drop off and pick up.




Is there a charge for delivery?


Yes, there is an additonal charge for the delivery of items. The delivery cost is based on the rental amount, location of delivery, venue restrictions, and the time of drop off and pick up. Please contact us to discuss in more detail.




Do you allow pick up of rentals if we don't want delivery?


Yes! We can arrange to have you pick up the items if you prefer. We will safely and securely package all the items for you. We do require that all items are returned to us in their original packaging to ensure nothing gets broken or damaged during transport. If picking up, please ensure your vehicle is large enough to transport the items safely. In some cases, certain rental pieces may not be picked up, but can be delivered.





Have a question about our wedding decor rental process and can't find the answer? Call us today! We'd be happy to answer any questions you have about our wedding decor, rental process, or anything else!

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2020 The Borrowing Bride, LLC